Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Effective Date: May 6, 2023

Last Updated: November 3, 2025

Applicable To: www.koinossolutions.com and related Services

Thank you for choosing Koinos Solutions ("we", "our", "us"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website https://koinossolutions.com (the "Website") or engage our services (the "Services").

1. WHO WE ARE

Koinos Solutions is a software development company headquartered in Mavelikara, Alappuzha, Kerala – 690101, India. We provide web & mobile app development, UI/UX design, cloud solutions, AI integration, SaaS platform development, and more to clients worldwide.

Contact Email: info@koinossolutions.com / support@koinossolutions.com

Phone: +91 8089276988

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information:

a) Information You Provide Directly

  • • Contact information (name, email, phone number, company name, job title) when you:
    • • Submit the "Get a Free Quote" form
    • • Send an inquiry via email or contact form
    • • Sign up as a client or partner
  • • Project-related information: business details, project scope, user/customer info, system requirements, etc.
  • • User account information: login details, profile info, preferences (if applicable).

b) Information Collected Automatically

  • • Usage & analytics data: IP address, browser type, operating system, referring URLs, pages visited, timestamps, clickstream data.
  • • Cookies & tracking technologies: including Google Analytics or similar tools.

c) Information From Third Parties

  • • Information from third-party services (e.g., social login, analytics tools).
  • • Business contact information received through partners or referral sources.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • • Respond to inquiries and communicate with you.
  • • Provide and manage our Services.
  • • Improve our Website performance and user experience.
  • • Send updates, newsletters, and promotional content (if opted-in).
  • • Conduct analytics, business intelligence, and service improvements.
  • • Comply with legal obligations and protect our rights.

4. LEGAL BASIS FOR PROCESSING (IF APPLICABLE)

If GDPR or similar laws apply, processing may be based on:

  • • Consent
  • • Performance of a contract
  • • Legal obligation
  • • Legitimate interests (e.g., improving services, preventing fraud)

5. HOW WE SHARE YOUR INFORMATION

We do not rent or sell your personal data. We may share it:

  • • With service providers / subprocessors (hosting, analytics, payment processors, cloud services).
  • • With clients or business partners when relevant to project collaboration.
  • For legal reasons, regulatory requirements, or to protect rights and safety.
  • During business transfers (e.g., mergers, acquisitions).

6. CROSS-BORDER TRANSFER OF INFORMATION

Your data may be transferred to countries outside your residence (including India). We ensure adequate safeguards such as contractual clauses and security measures as required by law.

7. DATA SECURITY

We implement strong security measures including encryption, secure data centers, access controls, and regular audits. No system is completely secure, but we take all reasonable steps to protect your data.

8. DATA RETENTION

We retain personal information only as long as necessary for business, legal, regulatory, or reporting requirements. Data no longer required will be securely deleted or anonymized.

9. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to:

  • • Access
  • • Correction
  • • Deletion
  • • Data portability
  • • Restrict or object to processing
  • • Withdraw consent
  • • File complaints with a supervisory authority

To exercise these rights, email support@koinossolutions.com.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies for:

  • • Essential functionality
  • • Analytics & performance
  • • Marketing & targeting (if applicable)

You may disable cookies through your browser settings, though some features may not work properly.

11. CHILDREN'S PRIVACY

Our Website and Services are not intended for children under 16. We do not knowingly collect data from minors.

12. LINKS TO OTHER WEBSITES

Third-party links may appear on our Website. Once you leave our site, our Privacy Policy no longer applies. Please review those websites' policies.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Policy as needed. Updates will be reflected on our Website with a revised "Last Updated" date. Continued use of our Services implies acceptance of the updated Policy.

14. CONTACT US

For any questions or concerns:

Email: support@koinossolutions.com

Phone: +91 808 9276 988

Address: Mavelikara, Alappuzha, Kerala – 690101, India

Thank you for trusting Koinos Solutions. We are committed to protecting your privacy with integrity and respect.