Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Effective Date: May 6, 2023
Applicable to: MEDIVA mobile and web Applications and Services
Important Notice
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CONTINUING TO ACCESS AND USE THIS APPLICATION YOU CONFIRM THAT YOU ACCEPT OUR POLICY DESCRIBED HEREIN. IF YOU DO NOT AGREE, DO NOT USE THIS APPLICATION.
Company Information
KOINOS SOFTWARE SOLUTIONS PRIVATE LIMITED ("Koinos", which also include its affiliates)
Registered Office: 9/514, Puthiyakavu, Mavelikara PO, Kerala - 690101
Phone: +918296478988, +918089276988
Website: www.koinossolutions.com
We value the trust you place in Us (as defined in the Agreement). That's why We (as defined in the Agreement) insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Our information gathering and dissemination practices.
Consent
You acknowledge that this Privacy Policy is a part of the Terms and Conditions of the Website and the other Services, by accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilization of your Personal Information in accordance with the provisions of this Privacy Policy.
You acknowledge that you are providing Your Personal Information out of your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness or family member) or an entity (such as Your employer), You represent that You are authorized by such individual or entity.
You have the option not to provide us the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing.
Our Website or Application are not directed at children, and we do not knowingly collect any Personal Information from children. Please contact us at support@koinossolutions.com if you are aware that we may have inadvertently collected Personal Information from a child.
Changes to This Policy
We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the beginning of the Privacy Policy which indicates when the Privacy Policy was effective from ("Effective Date") or last updated.
When We update Our Privacy Policy, we will intimate You of the amendments on Your registered email ID or on the Website or Application.
Personal Information Collected
In order to provide Services to You we might require You to voluntarily provide Us certain information that personally identifies You or Secondary Users related to You. The information that We may collect includes:
- • Patient/Caregiver/Doctor/Health Care Professional Name (HSP)
- • Birthdate/age
- • Blood group
- • Gender
- • Address (including country and pin/postal code)
- • Location information, including Your GPS location
- • Phone number/mobile number
- • Email address
- • Physical, physiological, and mental health conditions
- • Personal medical records and history
- • Valid financial information
- • Mediva Login ID and password
- • User details as provided at the time of registration
- • Usage details (time, frequency, duration and pattern of use)
- • Master and transaction data
- • Internet Protocol address and Log Data
- • User's tracking Information (device ID, Google Advertising ID, Android ID)
- • Any other information willingly shared
How We Collect Personal Information
- • When You register on Our Website or Application
- • When You provide Your Personal Information to Us
- • During the course of Services provided to You by Us
- • When You use the features on Our Website or Application
- • Through Your device permissions
- • Through HSP pursuant to consultation
- • By the use of cookies
Use of Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to you on the Website and/or Application.
We may store temporary or permanent 'cookies' on your computer/device. You can erase or choose to block these cookies from your computer.
We do not control the use of Cookies by third parties.
Security
The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc.
While we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure.
Third Party Links
During Your interactions with us, it may happen that we provide/include links and hyperlinks of third-party websites not owned or managed by us ("Third-party Websites"). The listing of such Third-Party Websites does not imply endorsement of such Third-party Websites by Koinos.
Access
If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, please contact us at:
Term of Storage of Personal Information
Mediva may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently.
Koinos will retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law.
Contact Us
For any concerns about privacy or grievances, please contact us at:
Email: support@koinossolutions.com
Phone: +918296478988, +918089276988
Address: 9/514, Puthiyakavu, Mavelikara PO, Kerala - 690101